Operational Alpha

“Operational Alpha” means that a better business infrastructure will produce better outcomes, which means better performance.

All things being equal, organisations with better controls, procedures, management and resources are more likely to produce sustained outperformance. Factors such as lean business processes, better systems, more timely data, better IT security and better alignment of interests will lead to that. 

In today’s retail & consumer goods environment, Operational Alpha is the recognition that customers are increasingly expecting seamless experiences. The importance of effective business operations is crucial to meet the new consumer standards.